Introducing our new price promise price match guarantee. If you find the same product cheaper else where we will match it.

Returns Policy

FREE RETURNS FOR FAULTY ITEMS ONLY

Great news we have now added a FREE RETURNS at no cost to you ,

but be warned it is for faulty items only

Before returning any item to us, please contact us first by email at angelsirl@hotmail.com or call us on (061) 319566

If You’re Not Happy – Then We need To Step Up 

 Before we ship out any product we do visual check and test battery items before being packed up and shipped out to you, but We hope you will be completely satisfied with any product purchased from us. If you wish to return an item to us, we aim to make it as quick and convenient as possible . We guarantee a full refund or product exchange if the faulty item is returned to us unused, unopened and in the condition as they were sent, in its original undamaged packaging with labels and seals intact and not tampered with. All returns must include all parts of the product. (Excluding the original shipping and handling cost).

All sale items must be returned within 7 days of receipt.

All items properly returned under this policy are eligible for a refund or replacement. If you choose a refund, the full purchase price (delivery excluded) will be credited when the items have been received in full and we will then process your return. All goods must be returned unopened and be fit for resale in order to qualify for  a refund.Please note we cannot accept returns for single use products or products that come in packs or bottles like condoms, lubricants, oils, etc.

For hygienic purposes we cannot accept returns for any clothing or lingerie.  We ensure all our lingerie is in perfect condition and fully checked and passed before we ship it to you, so please when ordering lingerie make sure you have read and fully understand the size information.

We are unable to accept any product(s) back that is not in this condition .

All returns will be subject to a charge of 5% to cover credit card fees.

Items sent out with free shipping and then returned will be subject to a charge of €5.99 (our initial shipping charge).

Customers are responsible for any returns to us until we receive them.

If the above conditions have not been met, we reserve the rights to return the items to you.

Defects

If an item is found to be defective within 7 days of purchase, we will replace it with the same item. When Angels Adult Boutique has received and processed  the defective item  we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

If you have an item you’d like to return, please contact us first by email at angelsirl@hotmail.com Or phone on (061) 319566

How do I return items?

Please complete the returns form at end of web page and send to us with full details of problem, Remember to print off a copy of same and return with your return items

Customers are responsible for any returns to us until we receive them.

I received a damaged/incorrect item?

If you receive a damaged or incorrect item, please notify us immediately by email at angelsirl@hotmail.com before returning the item stating your name order number reason for return. Once we receive your email we will within 3 working days reply to tell you how to return the item. (Excluding the original shipping and handling cost)

We will exchange items as long as it is still in ‘as new’ condition and accordance with our return policy.

Exchanges can take up to 7 days to be processed and once it has been approved, we will send out the replacement item to you free of charge.

If we are unable to exchange an item, we will offer a full refund.

All refunds will be processed in accordance with our returns policy.

We will send you an email letting you know we have received and processed your return.

Please allow up to 1 week for refunds to be processed and refunded to your card.

Cancelling Your Order

We have no problem cancelling orders before they have been dispatched. To cancel an order call us or email us with your order number and we’ll do the rest. Refunds will be paid back to the account you used to pay. This refund may take a couple of days for the bank to process though. We check emails very regularly but to ensure you get us before the order has been dispatched a call might also be wise, 

Once the order has entered dispatch we can’t cancel the order.  but you may return it to us but at your own cost , We think this is a very fair as we too have high costs on shipping products . Remember we will still exchange items as long as it is still in ‘as new’ condition un-used and un-opened and accordance with our return policy. 

All refunds will be processed in accordance with our returns policy.

We will send you an email letting you know we have received and processed your return.

After you have received the email please allow 7 – 10 business days for the refund to be credited to your account.

We cannot accept returns for single use products or products that come in packs or bottles like condoms, lubricants, oils, etc.

If you still have a query about a return please contact us and we will try our best to sort it out for you.

Why is it not Working?

The most common reason we get returns is because it doesn’t work. Before you go through the hassle of returning your new sex toy to us can you just try a couple of things first. Failing these please ring us first we are here to help.

Batteries

Have you removed the battery protection paper it came with batteries installed ? especially the Vibrating Bullet products and Cockrings 

Most Sex Toys are waterproof nowadays and this means battery compartments need to be super tight. This also means that contacts around the batteries will often only work if it is closed really well.

If you still can’t get it to power on you might try adding a little card or something to ensure the battery compartment is pressed up against the contact correctly.

Batteries are nearly always inserted in opposite directions to each other so if the sex toy isn’t working please try to switch batteries around.

Please make sure to use new batteries too when testing your new sex toy. And we highly recommend Duracell never use discount discount store batteries, Finally when not in use please ensure you take out any batteries so as not to drain the batteries. or cause leakage if left in too long 

Control

If you are having a problem with the control first read any instructions you have to ensure you are using it correctly.

Some products need you to hold the on button for a couple of seconds to power up and power down as a safety to ensure it doesn’t accidently power on when out. also be sure to press the buttons slowly with a pause to allow the technoligy to think or again you could damage your new toy like a computer it needs to think

Every Rule has an Exception

As a family run business we really want to be fair and treat our customers with respect. But in some cases if we receive goods for return that are no longer fit for resale  then we will not be able to process a full refund, we will either offer to return the goods with a postage fee or we’ll contact you and try to come to fair and mutual agreement, 

We also can not ever accept returns for single use products or products that come in packs or bottles like condoms, lubricants, oils, tenga’s etc

Lingerie and Clothing Returns

We want you to be happy with your purchases but we also need everything we sell to be new and hygienic. Because of this unfortunately we cannot accept returns for any under-clothing or lingerie as these items are fully checked and passed before being sent out . Only in this way can we ensure that all our lingerie is in perfect condition when we ship it to you. So please when ordering lingerie make sure you have read and fully understand the size information as these items cannot be returned.